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Privacy Policy

Last Updated: June 22, 2026

1. Introduction

This Privacy Policy explains how Spin Sudz, Inc. ("Spin Sudz," "we," "us," or "our") collects, uses, shares, and protects information when you use our website at spinsudz.com, our online booking and mobile applications, and our laundry pickup, delivery, drop-off, and related services (collectively, the "Services"). By using the Services, you agree to the practices described in this Policy. This Policy works alongside our Terms & Conditions.

2. Information We Collect

Information you provide to us

Account and contact information, such as your name, service address, email address, and mobile phone number.
Payment information, such as your credit or debit card details, which are collected and processed by our third-party payment processor (not stored by us).
Order and service details, such as pickup and delivery instructions, garment care preferences, subscription plan, and order history.
Communications, such as messages, reviews, ratings, and support requests you send to us.

Information collected automatically

Device and usage data, such as IP address, browser type, device type, pages viewed, and how you interact with the Services.
Cookies and similar technologies used for analytics, advertising, and to keep the Services working properly (see Section 4).

3. How We Use Your Information

We use the information we collect to:

Provide, schedule, process, and deliver your laundry orders and subscriptions.
Process payments and send receipts.
Communicate with you about your orders, account, and service updates, including by text message and email.
Provide customer support and respond to your requests.
Send marketing and promotional messages, where permitted, which you can opt out of at any time.
Measure and improve the Services, understand how customers use them, and run and evaluate our advertising.
Detect, prevent, and address fraud, abuse, security issues, and violations of our Terms.
Comply with legal obligations and enforce our agreements.

4. Cookies and Tracking Technologies

We and our partners use cookies, pixels, and similar technologies to operate the Services, analyze traffic, and deliver and measure advertising. These include:

Google Analytics. to understand how visitors use our website.
Google Ads. to measure the performance of our advertising and reach potential customers.
Meta (Facebook) Pixel. to measure and optimize advertising on Meta platforms.

You can control cookies through your browser settings and through our cookie banner where available. You can also opt out of certain advertising cookies through tools offered by Google and Meta. Disabling cookies may affect how the Services function.

5. How We Share Your Information

We do not sell your personal information. We share information only as needed to operate the Services, including with:

Service providers. companies that help us run the Services, such as our booking and operations platform (CleanCloud), our payment processor, delivery and routing tools, and email and text messaging providers.
Analytics and advertising partners. such as Google and Meta, as described in Section 4.
Legal and safety. when required by law, legal process, or to protect the rights, property, or safety of Spin Sudz, our customers, or others.
Business transfers. in connection with a merger, acquisition, financing, or sale of assets, where information may be transferred as part of that transaction.

6. Text Messages (SMS)

With your consent, we send service-related and, where permitted, promotional text messages. Message and data rates may apply. You can opt out at any time by replying STOP to a message or by emailing hello@spinsudz.com.

We do not share your mobile phone number or your SMS opt-in consent with third parties or affiliates for their own marketing purposes.

7. Email Marketing

If you receive marketing emails from us, you can unsubscribe at any time using the link in any such email or by emailing hello@spinsudz.com. We may still send you non-promotional messages about your account and orders.

8. Data Retention

We keep your information for as long as needed to provide the Services, maintain your account, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Choices and Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

Access the personal information we hold about you.
Request that we correct or update inaccurate information.
Request that we delete your personal information, subject to legal exceptions.
Opt out of marketing emails and text messages.
Control cookies through your browser and the tools described in Section 4.

To make a request, contact us at hello@spinsudz.com. We will respond consistent with applicable law and may need to verify your identity before acting on a request.

11. Children’s Privacy

The Services are not directed to anyone under 18, and we do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us at hello@spinsudz.com and we will take appropriate steps to delete it.

12. Third-Party Links

The Services may contain links to third-party websites and services that we do not control. This Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above and post the updated Policy on the Services. Your continued use of the Services after we post changes means you accept the updated Policy.